What we do

We work with a wide range of partners to plan and buy or ‘commission’ services. Our aim is to improve the health and healthcare of everyone living in Southport and Formby, spending money wisely and supporting doctors, nurses and other clinicians to do the best job they can.

So we can commission the most appropriate services for our residents, we firstly need to understand all the information and medical evidence about current health and healthcare in Southport and Formby. This informs what more we need to do, so we can plan for health services that continue to meet the needs of local people in the future.

The views of patients, carers and the public are also central to understanding how we can improve health and health services, and we involve local people in this process too.

  • Our plans also have to meet a number of nationally set standards and requirements like the NHS Outcomes Framework, the Five Year Forward View and the NHS Constitution, which set out what everyone can expect from their national health service and what is expected from them in return
  • We publish all our plans – including our 5 Year Strategy for improving health and care and our Blueprint for Transforming Services – so people can see what we are working on and those areas of health that we are particularly concentrating on
  • Because the work of our partners also impacts on the health of local people, we are working closely together to ensure all our plans are aligned. An example of this is our Sefton wide Health and Wellbeing Strategy that we produce with Sefton Council and other partners. This means that collectively, we have the opportunity to achieve more by sharing resources, reducing duplication and strengthening our combined efforts whenever we can

Travelling abroad

Whatever your reasons for going abroad, you may be entitled to medical care at reduced cost or sometimes free.

Your entitlement will vary based on whether you’re going to an European Economic Area country (EEA) or elsewhere in the world.

NHS Choices gives full details, along with some useful information and advice.

If you have a query about reimbursements you should direct it to

Management team

Senior operational team

SFCCG is supported by a small operational team, which brings specialist commissioning skills and expertise to the Group. We share the following roles with NHS South Sefton CCG (SSCCG) to ensure we work as efficiently and effectively as possible:

Business Manager – B. S.

Dedicated support for SFCCG

SFCCG is split into four locality areas. It means that GP practices can focus their work on the health issues that really affect the patients living in the areas they cover. The people giving dedicated support to SFCCG are:

North Locality Lead – S. M.

Our Governing Body meetings

Our Governing Body members meet in public every two months to discuss and agree our work. They make decisions about NHS SFCCG’s work on behalf of all member GP practices.

You will find dates for 2015 meetings below. All meetings begin at 1pm and take place at The Family Life Centre, Ash Street, Southport, unless stated otherwise.

Anyone with an interest in local health is welcome to come along and listen to the discussions at these meetings. To confirm your attendance at a future meeting, please call -.

Papers will be available below prior to meetings, so please keep checking this webpage for updates:

Wednesday 28 January 2015 – Part A
Wednesday 25 March 2015 – Part A, Part B,  Approved minutes
Wednesday 27 May 2015 – Part A,  Part B Approved minutes
Wednesday 29 July 2015 – Part A, Part B
Wednesday 23 September 2015 – Part A
Wednesday 25 November 2015 – Part A,  Part B

See papers from 2014 Governing Body meetings

See papers from 2013 Governing Body meetings

Equality and diversity

Promoting equality is at the heart of our values, ensuring that we commission services fairly and that no community or group is left behind in the improvements that will be made to health outcomes across the area.

We will continue to work internally, and in partnership with our service providers, community and voluntary sector and other key organisations to ensure that we advance equality of opportunity and meet our exacting requirements of the Equality Act 2010

The Equality Act 2010 requires us to meet our Public Sector Equality Duty across a range of protected groups including age, gender, race, sex, sexual orientation, religion/belief, gender identity, marital/civil partnership status and pregnancy/maternity status.

Equality objectives

We are required to prepare and publish Equality Objectives to meet our Specific Duty as outlined in the Equality Act 2010. Our plan is specific and measurable and we will update the plan on an annual basis.

We understand that sometimes in our lives we may face barriers in relation to accessing health services or experience different outcomes. We want to make big differences to health outcomes across our diverse communities and our Equality Objectives will support us to do this.

Our Equality Objectives are:

  • To make fair and transparent commissioning decisions
  • To improve access and outcomes for patients and communities who experience disadvantage
  • To improve the equality performance of our providers through robust procurement and monitoring practice
  • To empower and engage our workforce

To help us set our Equality Objectives we used NHS Equality Delivery Systems self-assessment.  You can read our Equality Objective Report and Plan and view our EDS grading score below:

Our Equality Objectives Report

Equality and Human Rights Commission

Equality Information

Workforce

Patients

How we spend our money

We have a budget of around £160m (2013-2014) and we spend the majority of this on hospital services.

Our annual reports and accounts give a breakdown of how we spend our money.

We also publish information about our contracts for different services and the organisations we commission them from.

Our Governing Body receives regular finance reports and – like all other public bodies – we publish details of any items that cost more than £25,000. Below are monthly reports showing expenditure of more than £25,000, presented in line with government guidance:

April 2013

May 2013

June 2013

July 2013

August 2013

September 2013

October 2013

November 2013

December 2013

January 2014

February 2014

March 2014

April 2014

May 2014

June 2014

July 2014

August 2014

September 2014

October 2014

November 2014

December 2014

January 2015

February 2015

March 2015

April 2015

May 2015

June 2015

July 2015

August 2015

September 2015

October 2015

November 2015

Publications

You will find a range of documents and reports on this page that tell you more about SSCCG and what we do.

Commissioning policy

Infertility policy

Blueprint for transforming services – June 2015

Annual Report and Annual Accounts 2014 – 2015

SFCCG Quality Strategy 2015 – 2019

Sefton Mental Health Task Group Report

NHS Southport and Formby CCG Constitution January 2015  – updated January 2015

Summary 5 Year Strategy 2014 2019

5 Year Strategy 2014 to 2019 – latest draft

Annual Report and Annual Accounts 2013 2014

Southport Formby CCG prospectus updated July 2013

Plan on a Page 2012-2013

Everyone Counts 2013-2014

Big Chat in Southport and Formby – event report

Southport Formby CCG Business Plan 2012 2013

Sefton Carers Strategy

Our 5 year strategy

We have developed our 5 year strategy jointly with NHS South Sefton CCG, so we can work across a wider area when we need to but also concentrate on our very local priorities.

This joint approach also makes it easier for us to work with partners like Sefton Council and better join up or ‘integrate’ our plans and services whenever we can, to work more efficiently in this challenging time. Importantly, it means we have the potential to achieve more for local residents than we could do individually, as there is greater strength in working together.

Our joint vision is to:

“To create a sustainable healthy community based on health needs, with partners; focused on delivering high quality and integrated care services to all, to improve the health and wellbeing of our population.”

A great deal of work went into the design of our 5 year strategy to ensure it focuses on improving those aspects of healthcare that will make the most difference to the health and wellbeing of our local residents.

It has been shaped by the Sefton Strategic Needs Assessment, often known as a JSNA and our Sefton Strategy for Health and Wellbeing, so it is aligned to the plans of our partners from Sefton Council and responds to what we know is needed most in south Sefton.

We also spoke with local residents to gain their views and we refined our 5 year strategy as a result of what we were told.

Priorities and programmes

We have identified three main strategic priority areas as the focus for all of our work:

  • Care for our older and vulnerable residents
  • Unplanned care
  • Primary care

To make improvements across all of these areas, we believe we need to organise many services around our GP practice localities. We have devised a number of transformational and underpinning health programmes to support this way of working.

Blueprint for tansforming services

Our blueprint sets out how we intend to move our 5 year strategy into operation. This document shows how we are beginning to focus and refine our work to ensure it addresses the most important health issues that affect our local residents.

Shaping Sefton

This programme will help us to deliver our strategies and blueprints, working with the King’s Fund and Sefton’s Health and Wellbeing Board.

How to give feedback or complain

This page tells you how to make a compliment, comment or complaint about any of the services we commission. You will find contact details under the following headings by scrolling down the page Scroll down the page for contact details and information under the following headings:

  • How to make a compliment or comment
  • How to make a complaint
  • Who can make a complaint?
  • Is there a time limit?
  • How will my complaint be handled?

How to make a compliment or comment

If you were pleased with your care and treatment, or have suggestions about how it could have been better, why not tell us about it?

This will help us to develop good practice and improve the quality of care. You can contact the Patient Advice and Liaison Service (PALS) Team in the following ways:

By telephone –

By post –

How to make a complaint

There may be times when you are not happy with your care and treatment. A first step could be to speak to the healthcare professional involved, so they can try to put things right.

Our aim is to sort out any problems as quickly and professionally as possible. In line with NHS policy there will be no detriment to your treatment and you will not be penalised in any way because you have made a complaint. Your complaint will not be placed on any part of your medical records. Use the details below to contact us:

By telephone – freephone

By email –

By post –

Who can make a complaint?

A complaint can be made by a patient or a person affected or likely to be affected by the actions or decisions of an NHS organisation or primary care practitioner. A complaint can also be made by someone acting on behalf of the patient or person, with their consent.

Is there a time limit?

You should make a complaint within 12 months of the event(s) concerned or within 12 months of becoming aware that you have something to complain about. However, it is much easier to deal with your complaint if it is made as soon as possible after the event.

How will my complaint be handled?

The first stage of the Complaints Procedure is called Local Resolution. Your complaint should be made in the first instance to the NHS organisation providing the service alternatively you can make your complaint to the service commissioner.

You can raise your complaint immediately by speaking to the member of staff (eg – doctor, nurse, or PALS). It may be that your concerns can be resolved without making a formal complaint.

However if you do wish to pursue a complaint you can do this in writing, verbally, face to face or by email to the, NHS organisation concerned or commissioner of the service.

If you wish to complain directly to the CCG about a service they commission, they will liaise with the provider of the service and will ensure that your complaint is investigated and a response is received in a timely manner. If you choose to make your complaint verbally a member of the complaints team will put this in writing for you. You will be given the opportunity to discuss your concerns with a member of the Complaints Team and say what you would like as an outcome.

The timescale for the response will be agreed with you and you will receive a written reply to confirm the outcome of the investigation into your complaint.

Following an investigation into your complaint you will be sent a formal response from our Chief Officer, including an explanation of our consideration of your complaint, an honest explanation, conclusions that we have reached in respect of your complaint, any remedial action that is considered to be appropriate and confirmation that the action has been taken or that it will be actioned.

compliments, comments, complaints

Your views about the standard of local health services are extremely important to us. So are your comments about how you felt you were treated when you were a patient.

Your compliments tell us when things work well, so we can make sure examples of good practice are followed across other services.

Your comments help us to make improvements, so our services can be of the highest quality possible.

Your complaints alert us early to any problems, so we can act quickly if things go wrong, or when standards fall short of what you expect.

How to make a compliment, comment or complaint about the services we commission

There are a number of ways you can contact us to make a compliment, comment or complaint about any of the following services that we commission:

  • Most hospital services – such as routine operations, maternity services and outpatient clinics
  • Community services – including blood testing, district nursing, podiatry and community clinics for conditions such as diabetes and dermatology
  • Out of hours GP – this service makes sure people can get treatment from a doctor if they need to outside normal surgery opening times

Cheshire and Merseyside Commissioning Support Service (CMCSU) works on our behalf to process your compliments, comments and complaints about the services we commission

Who to contact about doctors, dentists, pharmacists, opticians

Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details:

By phone – (Monday to Friday, 8am to 6pm, except Bank Holidays)

By email –

By post –

Healthwatch Sefton

You can also raise your queries or concerns with the independent patient’s champion in the following ways:

By phone –

By email –

By post –