compliments, comments, complaints

Your views about the standard of local health services are extremely important to us. So are your comments about how you felt you were treated when you were a patient.

Your compliments tell us when things work well, so we can make sure examples of good practice are followed across other services.

Your comments help us to make improvements, so our services can be of the highest quality possible.

Your complaints alert us early to any problems, so we can act quickly if things go wrong, or when standards fall short of what you expect.


How to make a compliment, comment or complaint about the services we commission

There are a number of ways you can contact us to make a compliment, comment or complaint about any of the following services that we commission:

  • Most hospital services – such as routine operations, maternity services and outpatient clinics
  • Community services – including blood testing, district nursing, podiatry and community clinics for conditions such as diabetes and dermatology
  • Out of hours GP – this service makes sure people can get treatment from a doctor if they need to outside normal surgery opening times

Cheshire and Merseyside Commissioning Support Service (CMCSU) works on our behalf to process your compliments, comments and complaints about the services we commission  


Who to contact about doctors, dentists, pharmacists, opticians

Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details:

By phone – (Monday to Friday, 8am to 6pm, except Bank Holidays)

By email –

By post – NHS England, PO Box 16738, Redditch, B97 9PT


Healthwatch Sefton

You can also raise your queries or concerns with the independent patient’s champion in the following ways:

By phone – ext 240

By email –

By post – 3rd Floor, Suite 3B, North Wing, Burlington House, Crosby Road North, Waterloo, L22 0LG